I wasn't aware there was a television series until several years ago, and I was like "really what?" but it really shows how popular the NOES franchise was back then and how iconic Freddy was.

RICHARD!!!! I JUST WANNA SMISH HIM, HE LOOKS TOO CUTE. :DDD

Her ignorance is indeed very insulting. It's clear she has no knowledge about fandom, which makes her generalizations and accusations even worse when she's saying these things about something she doesn't have any understanding about.